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Exetel Usage Block

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Unfortunately you've exceeded your download allowance by $50.00 or more which is why you've received this message.

As part of our commitment to you to help you manage your service and ensure you are not surprised by unexpectedly high bills, we've placed a temporary block on your internet service - hence you've received this message.

But don't worry, you can easily get access again. Simply log in to https://www.exetel.com.au/login/index.php make an interim payment, and your services will be active again in a matter of moments.

If you're worried about going over your limit again, please get in touch with one of our billing team at:

billing@exetel.com.au
or on 1300 788 141 or (02) 8030 1000 option 4
(Mon-Fir 8.30am-5.30pm EST).

Please let us know soon as possible so we can work out the best way to keep you on-line. If you don't contact us, we won't know if you intended to continue to go over your cap this month, so once you've made your interim payment, to make sure you're okay, we'll temporarily suspend your service and send you this message again once you've gone through a further $50.00.

Alternatively, you can just leave this service barred until the end of the monthly cycle where we'll simply debit you the charge for your next month's service plus this excess and automatically restart your service.

Kind regards,

Exetel Billing Team


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