You have arrived at this page because your Exetel connection has been blocked due to Exetel receiving a notice of copyright infringement specifying your IP address.
Following the options below is now the ONLY way you can resolve the matter. The following Q&A will help you navigate through this issue.
| Q. Why is Exetel accusing me of this? | A. Exetel is not accusing you of anything. We have received a formal notice from the agents of the copyright material you are alleged to have downloaded stating that unauthorized downloads of copyright material has taken place from your Exetel IP address. |
| Q. I have not downloaded anything, or, I have taken care of the issue. Can you unblock me immediately? | A. Yes. Please see your options at the end of this Q&A. |
| Q. What right does Exetel have to block my access? | A. It is part of the Acceptable Use Policy on the Terms and Conditions to which said you read and agreed when you ordered your Exetel service. |
| Q. Can you show me the Infringement Notices on which your action was based? | A. Yes. We have already sent them to you. We can send them again if you want but we will have to charge you an administration fee of $25. |
| Q. Can I get compensation for the time my account has been blocked? | A. No. |
| Q. Why block my access? Why not just call me to let me know? | A. Exetel is not your legal adviser and we don't offer any service other than to provide you with the product you have ordered. |
| Q. Who can I speak to at Exetel about this? | A. No one. The options below provide you with all the means available to resolve this issue. |