You have arrived at this page because your Exetel connection has been blocked due to multiple Copyright Infringement notices we have received about your Exetel IP address.
In each case, Exetel has forwarded you the infringement notice with the following information:
Dear Sir/Madam,
I am forwarding the following Notice of Claimed Infringement relating to the IP address of your Exetel ADSL account. In forwarding you this notice Exetel are not alleging that you are infringing any copyright but are advising you that some other party has alleged that you have and has particularised that allegation within the attached notice.
We are taking this opportunity to remind you that under the terms of the provision of the Exetel ADSL Service you may not use your Exetel ADSL account for any illegal activity. You may choose to deal with this notice in the following ways:
1) Ignore it
2) Respond to the issuer of the notice denying the allegation (you may choose to copy Exetel on this response)
3) Remove the copyright infringing material
Regards,
Exetel Support
We have heard nothing from you and we have continued to receive infringement notices that identify your Exetel IP address.
Following the options below is now the ONLY way you can resolve the matter. The following Q&A will help you navigate through this issue.
| Q. Why is Exetel accusing me of this? | A. Exetel is not accusing you of anything. We have received multiple statements from the agents of the copyright material you are alleged to have downloaded stating that unauthorized downloads of copyright material has taken place from your Exetel IP address.
Exetel has forwarded each notice to your contact email address for you to take action and resolve the issue with the issuer of the notice. However we have been advised of no resolution and continue to receive infringement notices. |
| Q. I have not downloaded anything, or, I have taken care of the issue. Can you unblock me immediately? | A. Yes. Please see your options at the end of this Q&A. |
| Q. What right does Exetel have to block my access? | A. It is part of the Acceptable Use Policy on the Terms and Conditions to which said you read an agreed when you ordered your Exetel service. |
| Q. Can you show me the Infringement Notices on which your action was based? | A. Yes. We have already sent them to you. We can send them again if you want but we will have to charge you an administration fee of $25. |
| Q. Can I get compensation for the time my account has been blocked? | A. No. |
| Q. Why block my access? Why not just call me to let me know? | A. Exetel is not a call centre and we don't offer any service other than to provide you with the product you have ordered. We have tried to contact you via your nominated contact email account without success. Now we have your attention, you know exactly what the situation is and can use the options below to resolve the issue. When you think about it, it is much faster and more effective than a phone call in any event. |
| Q. Who can I speak to at Exetel about this? | A. No one. The options below provide you with all the means available to resolve this issue. |